{"id":1385,"date":"2026-08-07T11:31:10","date_gmt":"2026-08-07T09:31:10","guid":{"rendered":"https:\/\/web.alltid.dev\/siaskolan\/complaints-procedure\/"},"modified":"2026-08-07T11:35:49","modified_gmt":"2026-08-07T09:35:49","slug":"complaints-procedure","status":"publish","type":"page","link":"https:\/\/web.alltid.dev\/siaskolan\/en\/complaints-procedure\/","title":{"rendered":"Complaints Procedure"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1385\" class=\"elementor elementor-1385\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-hero_0mfrsp e-con-full e-flex e-con e-child\" data-id=\"hero_0mfrsp\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-hero_inner_n7aas2 e-flex e-con-boxed e-con e-child\" data-id=\"hero_inner_n7aas2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-page_title_winzuo elementor-widget elementor-widget-heading\" data-id=\"page_title_winzuo\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Complaints procedure<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-page_lead_nj7grk elementor-widget elementor-widget-text-editor\" data-id=\"page_lead_nj7grk\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>How to raise a concern or make a complaint to SIA School.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-content_c1d02n e-flex e-con-boxed e-con e-child\" data-id=\"content_c1d02n\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-content_inner_8wadj9 e-flex e-con-boxed e-con e-child\" data-id=\"content_inner_8wadj9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-complaint_intro elementor-widget elementor-widget-text-editor\" data-id=\"complaint_intro\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We want every student and guardian to have a positive experience at SIA School. We follow clear procedures to maintain a high standard in everything we do. If something has not met your expectations, the steps below help us address your concern promptly.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-complaint_steps e-flex e-con-boxed e-con e-child\" data-id=\"complaint_steps\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-complaint_step_1 e-flex e-con-boxed e-con e-child\" data-id=\"complaint_step_1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-complaint_h_1 elementor-widget elementor-widget-heading\" data-id=\"complaint_h_1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Step 1<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-complaint_t_1 elementor-widget elementor-widget-text-editor\" data-id=\"complaint_t_1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Students or guardians should first raise the concern with the student\u2019s mentor. The mentor will look into the matter and explain what action will be taken.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-complaint_step_2 e-flex e-con-boxed e-con e-child\" data-id=\"complaint_step_2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-complaint_h_2 elementor-widget elementor-widget-heading\" data-id=\"complaint_h_2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Step 2<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-complaint_t_2 elementor-widget elementor-widget-text-editor\" data-id=\"complaint_t_2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If you are not satisfied with the mentor\u2019s response, contact the school\u2019s headteacher. The headteacher will investigate the complaint and explain what action will be taken.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-complaint_step_3 e-flex e-con-boxed e-con e-child\" data-id=\"complaint_step_3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-complaint_h_3 elementor-widget elementor-widget-heading\" data-id=\"complaint_h_3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Step 3<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-complaint_t_3 elementor-widget elementor-widget-text-editor\" data-id=\"complaint_t_3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If you are still not satisfied with how your complaint has been handled, contact Head of School Ali Olad at <a href=\"mailto:ali.olad@mubarak.se\">ali.olad@mubarak.se<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-complaint_footer elementor-widget elementor-widget-text-editor\" data-id=\"complaint_footer\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If you have a suggestion for how we could improve our work, rather than a specific complaint, we encourage you to share it through our regular surveys, at parent meetings or through the student council. We are committed to continuous improvement and welcome active participation in our quality assurance work.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Klagom\u00e5lshantering S\u00e5 h\u00e4r g\u00f6r du om du vill framf\u00f6ra ett klagom\u00e5l eller en synpunkt till SIA-skolan. F\u00f6r oss p\u00e5 SIA-skolan \u00e4r det viktigt att elever och v\u00e5rdnadshavare \u00e4r n\u00f6jda med oss. Vi har tydliga rutiner vi f\u00f6ljer f\u00f6r att kunna g\u00f6ra v\u00e5rt arbete p\u00e5 b\u00e4sta t\u00e4nkbara s\u00e4tt. Trots detta kan det uppst\u00e5 en situation som [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1385","page","type-page","status-publish","hentry"],"lang":"en","translations":{"en":1385,"sv":815},"pll_sync_post":[],"_links":{"self":[{"href":"https:\/\/web.alltid.dev\/siaskolan\/wp-json\/wp\/v2\/pages\/1385","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/web.alltid.dev\/siaskolan\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/web.alltid.dev\/siaskolan\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/web.alltid.dev\/siaskolan\/wp-json\/wp\/v2\/comments?post=1385"}],"version-history":[{"count":1,"href":"https:\/\/web.alltid.dev\/siaskolan\/wp-json\/wp\/v2\/pages\/1385\/revisions"}],"predecessor-version":[{"id":1396,"href":"https:\/\/web.alltid.dev\/siaskolan\/wp-json\/wp\/v2\/pages\/1385\/revisions\/1396"}],"wp:attachment":[{"href":"https:\/\/web.alltid.dev\/siaskolan\/wp-json\/wp\/v2\/media?parent=1385"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}