{"id":815,"date":"2026-05-21T15:18:05","date_gmt":"2026-05-21T13:18:05","guid":{"rendered":"https:\/\/web.alltid.dev\/siaskolan\/klagomalshantering\/"},"modified":"2026-06-01T16:16:09","modified_gmt":"2026-06-01T14:16:09","slug":"klagomalshantering","status":"publish","type":"page","link":"https:\/\/web.alltid.dev\/siaskolan\/klagomalshantering\/","title":{"rendered":"Klagom\u00e5lshantering"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"815\" class=\"elementor elementor-815\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-hero_0mfrsp e-con-full e-flex e-con e-child\" data-id=\"hero_0mfrsp\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-hero_inner_n7aas2 e-flex e-con-boxed e-con e-child\" data-id=\"hero_inner_n7aas2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-page_title_winzuo elementor-widget elementor-widget-heading\" data-id=\"page_title_winzuo\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Klagom\u00e5lshantering<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-page_lead_nj7grk elementor-widget elementor-widget-text-editor\" data-id=\"page_lead_nj7grk\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>S\u00e5 h\u00e4r g\u00f6r du om du vill framf\u00f6ra ett klagom\u00e5l eller en synpunkt till SIA-skolan.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-content_c1d02n e-flex e-con-boxed e-con e-child\" data-id=\"content_c1d02n\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-content_inner_8wadj9 e-flex e-con-boxed e-con e-child\" data-id=\"content_inner_8wadj9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-complaint_intro elementor-widget elementor-widget-text-editor\" data-id=\"complaint_intro\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>F\u00f6r oss p\u00e5 SIA-skolan \u00e4r det viktigt att elever och v\u00e5rdnadshavare \u00e4r n\u00f6jda med oss. Vi har tydliga rutiner vi f\u00f6ljer f\u00f6r att kunna g\u00f6ra v\u00e5rt arbete p\u00e5 b\u00e4sta t\u00e4nkbara s\u00e4tt. Trots detta kan det uppst\u00e5 en situation som ni vill framf\u00f6ra klagom\u00e5l p\u00e5. Vi har d\u00e4rf\u00f6r en rutin som vi f\u00f6ljer s\u00e5 att klagom\u00e5let ska kunna \u00e5tg\u00e4rdas skyndsamt.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-complaint_steps e-flex e-con-boxed e-con e-child\" data-id=\"complaint_steps\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-complaint_step_1 e-flex e-con-boxed e-con e-child\" data-id=\"complaint_step_1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-complaint_h_1 elementor-widget elementor-widget-heading\" data-id=\"complaint_h_1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Steg 1<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-complaint_t_1 elementor-widget elementor-widget-text-editor\" data-id=\"complaint_t_1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Elev eller v\u00e5rdnadshavare som vill framf\u00f6ra klagom\u00e5l v\u00e4nder sig i f\u00f6rsta hand till elevens mentor. Mentor utreder klagom\u00e5let och \u00e5terkopplar vilka \u00e5tg\u00e4rder som ska vidtas.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-complaint_step_2 e-flex e-con-boxed e-con e-child\" data-id=\"complaint_step_2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-complaint_h_2 elementor-widget elementor-widget-heading\" data-id=\"complaint_h_2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Steg 2<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-complaint_t_2 elementor-widget elementor-widget-text-editor\" data-id=\"complaint_t_2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Om mentor inte behandlar klagom\u00e5let p\u00e5 ett s\u00e4tt som du \u00e4r n\u00f6jd med v\u00e4nder du dig till rektor p\u00e5 skolan som utreder klagom\u00e5let och \u00e5terkopplar vilka \u00e5tg\u00e4rder som ska vidtas.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-complaint_step_3 e-flex e-con-boxed e-con e-child\" data-id=\"complaint_step_3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-complaint_h_3 elementor-widget elementor-widget-heading\" data-id=\"complaint_h_3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Steg 3<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-complaint_t_3 elementor-widget elementor-widget-text-editor\" data-id=\"complaint_t_3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Om du fortfarande inte \u00e4r n\u00f6jd med hur ditt klagom\u00e5l behandlas kontaktar du skolchef Ali Olad p\u00e5 <a href=\"mailto:ali.olad@mubarak.se\">ali.olad@mubarak.se<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-complaint_footer elementor-widget elementor-widget-text-editor\" data-id=\"complaint_footer\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>F\u00f6r synpunkter om vad vi kan g\u00f6ra f\u00f6r att vidareutveckla verksamheten, som inte \u00e4r specifika klagom\u00e5l, rekommenderar vi att de framf\u00f6rs i de enk\u00e4ter som genomf\u00f6rs regelbundet, vid f\u00f6r\u00e4ldram\u00f6te eller genom elevr\u00e5det. Vi \u00e4r en utvecklingsinriktad organisation som v\u00e4lkomnar ett aktivt deltagande i v\u00e5rt kvalitetsarbete.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Klagom\u00e5lshantering S\u00e5 h\u00e4r g\u00f6r du om du vill framf\u00f6ra ett klagom\u00e5l eller en synpunkt till SIA-skolan. F\u00f6r oss p\u00e5 SIA-skolan \u00e4r det viktigt att elever och v\u00e5rdnadshavare \u00e4r n\u00f6jda med oss. Vi har tydliga rutiner vi f\u00f6ljer f\u00f6r att kunna g\u00f6ra v\u00e5rt arbete p\u00e5 b\u00e4sta t\u00e4nkbara s\u00e4tt. Trots detta kan det uppst\u00e5 en situation som [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-815","page","type-page","status-publish","hentry"],"lang":"sv","translations":{"sv":815,"en":1385},"pll_sync_post":[],"_links":{"self":[{"href":"https:\/\/web.alltid.dev\/siaskolan\/wp-json\/wp\/v2\/pages\/815","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/web.alltid.dev\/siaskolan\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/web.alltid.dev\/siaskolan\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/web.alltid.dev\/siaskolan\/wp-json\/wp\/v2\/comments?post=815"}],"version-history":[{"count":6,"href":"https:\/\/web.alltid.dev\/siaskolan\/wp-json\/wp\/v2\/pages\/815\/revisions"}],"predecessor-version":[{"id":1200,"href":"https:\/\/web.alltid.dev\/siaskolan\/wp-json\/wp\/v2\/pages\/815\/revisions\/1200"}],"wp:attachment":[{"href":"https:\/\/web.alltid.dev\/siaskolan\/wp-json\/wp\/v2\/media?parent=815"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}